Skyts is helping enterprises optimize operations a

Shenzhen shenhaijie sky TS is helping enterprises optimize their operations and establish customer service centers. Shenzhen shenhaijie Technology Co., Ltd. is a high-tech enterprise focusing on communication and focusing on the R & D, manufacturing and sales of call centers and integrated communication products

Shenzhen Haijie sky TS products are designed to help enterprises optimize operations and establish customer service centers and marketing centers. Its unified communication and collaboration solution enables users to enjoy seamless voice, personalized business applications and mobile office experience no matter which line or terminal device they use

sky TS is a call center solution with flexible design, simple use, convenient management, and excellent expansion ability, which can expand from a simple enterprise system with at least 4 users to a maximum of 10000 users

basic product parameters:

intel Xeon e V3 processor (3.30ghz, 8MB L3 cache, 80W)

8gb (4gb*2) ddrmhz, PC

32g SSD solid state hard disk 2TB (1tb*27200rpm6gb/s, RAID 1) SATA 3.0 hard disk

two integrated Gigabit Ethernet 1000BASE-T ports (RJ-45)

operating temperature: 5 ℃ ~ 40 ℃

operating humidity: 8%~85%

500w power supply

relay: analog relay, e1/t1 relay, SIP relay, IMS network

signaling: China No.1 signaling China No.7 signaling, ISDN PRI, H.323, SIP

terminal equipment: analog phone, IP phone, soft phone soft terminal (PC end, mobile end)

1. Embedded structure design

the core system of sky TS abandons mechanical hard disk and adopts SSD storage to realize zero mechanical failure of storage equipment, so that the overall platform of the system can achieve carrier level stability

in the software platform, sky TS adopts a three-tier architecture design, the mixmaintain system in the communication layer adopts a soft switch architecture, the middle layer adopts a mixproxy based on C language, and the business application layer adopts a mixcall system based on PHP language. Layers work independently, and single point failure does not affect the normal operation of other layers

2. Stable transmission mechanism

aiming at the disadvantages of existing voice switches using system bus to connect business daughter boards and mainboards, common faults 7: sky TS uses Gigabit Ethernet to transmit data between business daughter boards and mainboards, avoiding the need to share system bus resources between business daughter boards, the low transmission rate and CPU efficiency caused by time slicing, and the complexity of hot plug system caused by timing design

3. Event driven middleware

in order to ensure the stable operation of the platform based on embedded hardware, sky TS adopts event driven middleware mixproxy to interact with the underlying platform mixmaintain to ensure that the underlying voice exchange layer data and business application layer data operate simultaneously. The middleware is an interface center that provides data interfaces and event messages. It can control multiple mixmaintain underlying centers and receive multiple client registrations. For the enterprise call center system, it is necessary to efficiently handle the composite events on the event stream. 2. Place the clean samples in order in the sample basket; Then put it into the cold tank of the low-temperature tank. Sky TS designed a concurrent event processing mechanism based on Seda model and an event flow processing mechanism based on Event Algebra in the framework, and changed the polling mechanism to an event driven mechanism, which greatly reduced the request processing pressure of the platform

4. Flexible and rich third-party interfaces

sky TS provides standard third-party development interfaces, with two advantages of efficient docking and rich functions

a large number of cases have proved that sky TS integrates with business systems, and the docking workload is 1/3 of the workload required by products in the same industry The interface is in the form of JavaScript script. The business system of b/s architecture only needs 2 lines of code to call directly, and the business system of c/s architecture only needs to support HTTP protocol, which can be called directly through HTTP protocol

the sky TS interface encapsulates all the functions of the business system that require nearly 3 (4) times the talent cost to meet all the communication control requirements required in the business application process. Among many docking functions, intelligent routing is favored by the majority of users. Intelligent routing can control the process according to the rules provided by the business system, such as VIP seats, number memory, distribution according to the attribution of customer data and other applications, which enriches the processing capacity of the business system

intel Xeon e V3 processor (3.30ghz, 8MB L3 cache, 80W)

8gb (4gb*2) ddrmhz, pc

32g SSD solid state hard disk 2TB (1tb*27200rpm6gb/s, RAID 1) SATA 3.0 hard disk

2 integrated Gigabit Ethernet 1000BASE-T ports (RJ-45)

working temperature: 5 ℃ ~ 40 ℃

working humidity: 8%~85%

500w power supply

relay: analog relay, e1/t1 relay, SIP relay, IMS network

signaling: China No.1 signaling China No.7 signaling, ISDN PRI, H.323, SIP

terminal equipment: analog phone, IP phone, soft phone terminal (PC terminal, mobile terminal)